It's more than a slogan. At Tuffy, we stand behind our work and promise that it will be Done Right. Period, or we'll fix it for free*.
*Certain restrictions apply. See store for details.
We pride ourselves on our expertise and standing by our work. That’s why each purchase receives at least 24 month / 24,000 mile national warranty - whichever comes first. Twice the dealership and industry average!
6 months special financing on purchases of $199 or more with your Tuffy Credit Card. No annual fee. Convenient monthly payments.
*Subject to credit approval. Minimum monthly payments required. See store for details.
1. Contact us with your service needs, concerns or questions. 440-255-6333 or firstname.lastname@example.org
2.. We discuss preliminary concerns, needs & pricing where applicable.
3. We pick up your vehicle. You can leave the keys in the car, we will drop off a car and leave the keys in it for you. Our vehicle will be spray sanitized prior to delivery.
4. We drive your vehicle to our shop and perform necessary inspections, along with a complimentary complete vehicle inspection. We prioritize work as safety or preventative.
5.. We call or email you a complete and accurate estimate prior to starting any work. If you would like to proceed, we complete the job and test drive the vehicle.
6.. We call and get payment from you over the phone.
7.. We return the vehicle to you after we spray sanitize it and pick up our car.
We service all makes & models, foreign and domestic, cars & trucks. We offer exceptional brake service, fluid service, transmission repair, suspension service, engine service, exhaust repair, and much more. We are conveniently located in Mentor, OH and are also happy to service customers from the Grand River, Fairport Harbor, Willoughby, Wickliffe, Chardon, and Painesville, OH communities.
Curious about how much your auto repair will cost? We can tell you up front with our Request a Quote feature and promise to give you the best deal possible. Just tell us what you want done and we will respond within 24 hours.
In addition to fixing your car, we provide preventive maintenance, oil changes, tire rotations and wheel alignments to keep you safe on the road. Check back often for exclusive online savings offers that update quarterly and be sure to sign up for monthly eSpecials via email. We hope to see you soon and thanks for visiting us for your auto repair needs!
Feb 22, 2021 – Mentor, OH
The entire staff is very knowledgeable about there craft. Excellent service, no hidden fees and very promote with fixing my vehicle. I have been coming here for well over 2 years and I will continue to do so. I tell anyone who drives who having transportation issues, to give tuffy mentor a call
Feb 09, 2018 – Cleveland, OH
Another great service job. I needed a complete rear power window assembly. Again a complete courteous explanation of what needed to be done and what was done. It was done same day. It is very refreshing to find up front honest people to work on your car. I have found the work to be exceptional every time.
Aug 19, 2016 – willoughby hills, OH
I went out to Tuffy today because I was smelling fuel fumes. I thought it might be from a nick in a fuel line from when they replaced my sub frame and most of my front end sterring parts. When the car got on the lift, I was taken to see the problem, the resolution, and possible things that could go wrong with a fuel filter replacement job. That fuel filter was the problem. Once everything was explained in detail we moved on to fix the situation. Just like when they did all my front end steering work it went smooth and quick. In a short time the fix was done and I was on my way. The problems that could have happned did not. It has been my experience with auto repair, that after seeing the condition of the fule lines, another place would have sold me a much higher repair job that I did not need today. I know i sound like a walking commercial for Tuffy Mentor, but when you have this kind of service and professionalism you stick with it. I can not imagine anyone working on my car ever again except the Station street Tuffy in Mentor, Ohio. Jeff
Aug 13, 2015 – willoughby hills, OH
I went in to have two struts installed on my car. Well, after the car was on the rack they came to walk me around the car and the problem I was having. As it turned out I did need struts, however; due to the careful examination of the service people, it was discovered that my sub frame was really bad and causing most of my steering troubles. What a surprise. This was totaly unexpected and of course more money than i expected to spend that day. There was no upsell here, they showed me everything and what it did and what it was not doing due to this problem. Not rushed and they were careful to be sure that i understood everything and could actually see the problem so that I could make a good decision. The total experience was a good one. Everyone there treated me with respect and took great care to explain things. If you are looking to get the straigt story on your car issue, I recommend that you talk to these guys. I must say I would never have believed that they provided this sort of quality service but they do. I will return to have the struts put on and any other work that I need in the future. It is about trust and I do trust this business completely. Jeff Lenzo
Jul 22, 2015 – willoughby hills, OH
I got my car in for an oil change with very little notice and was done in less than 30 minutes. The advertised sale price for a synthetic oil change was unbeatable and appreciated. The customer service was pleasant, flexible and genuine. My first Tuffy experience was memorable. I will return in the future.
Aug 12, 2014 – Mentor, OH
We use this Tuffy's for all of our car repairs and maintenance. Had a brake analysis and replacement done here. Their service is pretty good and fast. The brakes were worn out to 90% at the time for the replacement. The whole service took only a short time.
Oct 17, 2011 – Mentor, OH